FAQS
Water Heaters
How do I know if my water heater needs repair or replacement?
Common signs include inconsistent water temperature, strange noises, rusty or discolored water, leaks around the tank, higher energy bills, or if your unit is over 10 years old. Our licensed technicians can inspect your system and recommend whether repair or replacement is the best option.
What types of water heaters do you service?
We work with all major types of water heaters, including gas, electric, traditional tank systems, and modern tankless units. Whether you need repair, installation, or a full replacement, we have the expertise to handle it.
What are the benefits of switching to a tankless water heater?
Tankless water heaters provide on-demand hot water, save space, and are more energy-efficient. They also tend to last longer (20+ years) compared to traditional tank models. However, they have a higher upfront installation cost. We’ll help you decide if tankless is right for your household.
Do you offer free estimates for water heater services?
Yes! We provide free, no-obligation onsite estimates before any work begins. You’ll know exactly what to expect in terms of cost and service, with no hidden fees.
How long does it take to install a new water heater?
No, even with hot water, grease can solidify in the pipes, leading to clogs. Our plumbers can clear grease buildup if it becomes a problem.
Do you offer any warranties or guarantees on your water heater services?
Yes! All of our water heater services are backed by our 100% satisfaction guarantee. In addition, new water heater installations come with manufacturer warranties, and we stand behind our workmanship to ensure lasting performance.
Water Treatment Services
How do I know if I need a water treatment system?
Common signs include unusual tastes or odors in your water, dry skin and hair, white scale buildup on faucets or dishes, rust stains in sinks or toilets, and appliances wearing out faster than expected. A professional water test can confirm exactly what’s in your water.
What types of water treatment systems do you install?
We install a variety of solutions tailored to your needs, including whole-home water filtration systems, reverse osmosis drinking water systems, and water softeners to combat hard water. Our team will recommend the right system based on your water quality test results.
How often does my water treatment system need maintenance?
Most systems require filter changes or inspections every 6–12 months, depending on water usage and quality. We provide full maintenance services, including filter replacements and system tune-ups, to ensure your water treatment system continues working at peak performance.
What are the benefits of installing a water softener?
A water softener removes calcium and magnesium that cause hard water. This helps prevent scale buildup in pipes and fixtures, extends the lifespan of water-using appliances, improves soap efficiency, and leaves your skin and hair feeling softer.
Do you offer free water quality testing?
Yes! We provide free on-site water quality testing and consultations. Our experts will explain the results and recommend the best treatment options for your home or business.
General Drain Questions
What causes drains to clog, and how can you help?
Drains often clog due to the buildup of hair, grease, soap scum, and debris. Our plumbing experts can quickly diagnose the issue and remove blockages, restoring proper water flow.
How do I prevent frequent drain clogs, and what services are available for this?
Using drain screens and avoiding pouring grease down the drain helps prevent clogs. We offer routine drain cleaning services to ensure your pipes stay clear.
Are chemical drain cleaners safe, or should I rely on professional help?
Overuse of chemical cleaners can damage your pipes. Our plumbers use safe, effective tools like hydro-jetting or professional snaking to clear clogs without harming your plumbing system.
How often should drains be professionally cleaned?
It’s recommended to have drains cleaned every 1-2 years to avoid blockages. Our team provides regular cleaning services to keep your drains running smoothly.
Can I pour grease down the drain if I flush it with hot water?
No, even with hot water, grease can solidify in the pipes, leading to clogs. Our plumbers can clear grease buildup if it becomes a problem.
What should I do if my drain smells bad?
A bad smell often means there’s a clog or buildup. Try cleaning the drain with vinegar and baking soda. If the smell persists, we can inspect and clean the drain to resolve the issue.
What’s the difference between a slow drain and a clogged drain?
A slow drain allows water to move through, but not efficiently, while a clog prevents water from passing at all. Our plumbers can assess and fix both issues quickly.
Can tree roots affect my drains?
Yes, tree roots can invade underground pipes, causing blockages or damage. We offer solutions to clear roots and repair the affected pipes without extensive digging.
Why do my drains make gurgling noises?
Gurgling sounds often indicate a venting problem or a blockage in the drain or sewer line. We can diagnose the cause and make the necessary repairs to prevent further issues.
Should I use a plunger to fix a clogged drain?
Using a plunger for minor clogs is fine, but avoid excessive force. If plunging doesn’t resolve the issue, our plumbers can safely remove the clog without damaging the pipes.
Indoor Drain Questions
Why is my kitchen sink draining slowly, and how can you help?
Slow kitchen drains are often caused by grease, food particles, and soap buildup. We can clean your kitchen drain to eliminate these blockages.
How do I unclog a bathroom sink drain?
Try using a plunger or remove the stopper to clear debris. For persistent clogs, our plumbers can professionally clean the drain to restore proper flow.
Why is my shower drain clogged?
Hair and soap scum are common culprits for shower drain clogs. We offer effective drain cleaning to remove these buildups and keep your shower draining properly.
What can I do to prevent hair from clogging my shower drain?
Using a drain cover or screen will catch hair before it enters the pipes. If a clog does occur, our team can quickly clear it.
Can flushing non-flushable items down the toilet clog drains?
Yes, items like wipes, paper towels, and feminine products can cause serious clogs. We’re here to help if your toilet or sewer line gets blocked.
Why is my washing machine drain backing up?
A slow or clogged drain pipe could be causing the backup. We can inspect the drain and clear any obstructions to prevent flooding or water damage.
What causes a toilet to gurgle after flushing?
Gurgling toilets often mean there’s a venting issue or partial blockage in the sewer line. Our experts can diagnose and resolve the issue to prevent further problems.
Can clogged drains cause water damage inside my home?
Yes, backed-up water from clogged drains can damage floors, walls, and ceilings. We can address clogs quickly to avoid potential water damage.
Why does water back up in my sink when the dishwasher runs?
This usually happens when the sink drain is partially clogged. Our plumbers can clean the drain and prevent future backups.
Why is there standing water in my dishwasher after a cycle?
Standing water may indicate a clogged dishwasher or kitchen drain. We can inspect both and clear any blockages to ensure smooth operation.
Outdoor Drain Questions
What causes outdoor drains to clog, and how can you help?
Outdoor drains often get clogged by leaves, dirt, and debris. We provide outdoor drain cleaning services to keep your yard free of standing water.
How can I prevent my outdoor drains from clogging?
Regularly clearing debris from around the drain and installing covers or grates can help. We can also provide maintenance to ensure outdoor drains are functioning properly.
Why does my yard flood after heavy rain?
Flooding could be caused by a blocked or undersized outdoor drain. We can inspect and upgrade your drainage system to better handle heavy rain.
Can landscaping affect outdoor drainage?
Yes, certain plants and tree roots can obstruct drains. We offer services to clear root blockages and keep your drainage system running smoothly.
How do I know if my outdoor drain is clogged?
If water pools around the drain or drainage is slow after rain, there’s likely a clog. Our team can inspect and clear the obstruction for you.
Can outdoor drains freeze in winter?
Yes, water in outdoor drains can freeze and cause blockages. We offer solutions to prevent freezing and ensure your drains remain clear throughout the year.
How do I clear a clogged outdoor drain?
You can try using a garden hose or a plumbing snake to clear minor clogs. For more stubborn blockages, our team is ready to assist with professional tools.
Why is my outdoor drain slow even though it isn’t clogged?
The drain may have a partial blockage or improper slope. We can assess the situation and recommend the best solution to improve drainage.
Can I clean outdoor drains myself?
Basic cleaning like removing surface debris can be done yourself, but for deeper clogs or persistent issues, our plumbers can provide a more thorough service.
Should I worry about tree roots damaging my outdoor drains?
Tree roots are a common cause of outdoor drainage issues. We offer camera inspections and root-clearing solutions to prevent further damage.
Drain Repair & Maintenance
How do I know if my drain needs repair?
Signs of a problem include frequent clogs, slow drainage, gurgling sounds, and foul odors. We can inspect your drains and recommend repairs if needed.
Is it expensive to repair a clogged drain?
Costs depend on the severity and location of the clog. Minor clogs are often quick to fix, while major repairs, like those involving sewer lines, may cost more. We’ll provide a clear estimate before any work begins.
How are underground drain pipes repaired?
We use modern, non-invasive methods like pipe relining and pipe bursting to repair underground pipes without digging up your yard.
How long does drain repair take?
Simple repairs may take just a few hours, while more complex issues, such as major blockages or pipe replacements, could take longer. We’ll work efficiently to minimize disruption.
Can regular maintenance prevent the need for major drain repairs?
Yes, regular maintenance and cleaning can help catch problems early. We offer routine drain services to keep your system in good condition and avoid costly repairs.
Are drain repairs covered by homeowners insurance?
It depends on your policy. Sudden damage might be covered, but gradual issues may not. We can help identify the cause and guide you on how to proceed with insurance claims.
What is hydro-jetting, and when do you use it?
Hydro-jetting involves using high-pressure water to clear tough clogs and debris from your pipes. We recommend this service when snaking isn’t enough to fully clear the blockage.
How do you inspect drain pipes?
We use camera inspections to get a clear view inside your pipes, allowing us to pinpoint the location of clogs or damage without invasive digging.
Can a broken drain pipe cause foundation damage?
Yes, leaks from broken pipes can erode the soil around your home’s foundation, leading to structural problems. We can repair these pipes before they cause serious damage.
How can I avoid costly drain repairs?
Regular maintenance, using strainers, avoiding non-flushable items, and professional cleaning can prevent expensive issues. Our team can help with all of these preventive measures.